Effective Date: 15 September 2026

At Pura Beverage, we are committed to delivering premium quality beverages and exceptional customer experience. If you are not completely satisfied with your purchase, we’re here to help.

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Returns

Due to the perishable nature of our beverages, we do not accept returns on any opened or consumed products. However, if your order arrives damaged, incorrect, or if there are issues with the quality, please contact us within 7 days of delivery.

To be eligible for a return or replacement:

• Items must be unopened, in the original packaging

• You must provide proof of purchase and a photo of the issue

Please email us at [Customerservice@drinkpura.co] with your order number and a brief explanation of the issue.

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Refunds

If your return is approved, we will initiate a refund to your original method of payment. Refunds may take 5–10 business days to appear, depending on your card issuer.

In cases of:

• Damaged or defective products

• Incorrect or missing items

We will offer either:

• A full refund

• A replacement shipment, at no additional cost

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Shipping Issues

We are not responsible for delays or delivery issues caused by carriers (e.g., UPS, FedEx), incorrect addresses provided at checkout, or packages marked as delivered but not received. However, we’ll work with you and the carrier to resolve the issue where possible.

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Cancellations

Orders may only be canceled within 1 hour of being placed. After that, they are processed for shipment and cannot be modified.

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Contact Us

For any questions about your order, please reach out to our support team:

📧 support@drinkpura.co
🌐 www.drinkpura.co

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